Terms and Conditions

Last Updated: 4 December 2024

1. Introduction

These Terms and Conditions ("Terms") govern the provision of services by Reinvent Systems Ltd ("Company", "we", "us", or "our"), a company registered in England and Wales, to you ("Client", "you", or "your"). By engaging our services, you agree to be bound by these Terms.

2. Definitions

"Services" means any technical, advisory, expert, or professional services provided by the Company.

"Deliverables" means any work product, documentation, code, reports, or materials created by the Company as part of the Services.

"Agreement" means these Terms together with any Statement of Work, proposal, or written agreement between the parties.

"Confidential Information" means any information disclosed by either party that is marked as confidential or would reasonably be considered confidential.

3. Service Provision

3.1 Scope of Services

The Company will provide the Services as described in the relevant Statement of Work, proposal, or as otherwise agreed in writing.

3.2 Performance Standards

The Company will perform Services with reasonable skill and care in accordance with industry standards. We do not guarantee specific outcomes unless expressly stated in writing.

3.3 Client Responsibilities

The Client shall:

  • Provide timely access to information, systems, and personnel reasonably required for service delivery
  • Respond to requests for decisions and approvals within reasonable timeframes
  • Ensure all materials and information provided are accurate and legally obtained
  • Comply with all applicable laws and regulations

4. Fees and Payment

4.1 Fees

Fees for Services will be as specified in the relevant Statement of Work or proposal. Unless otherwise agreed, fees are exclusive of VAT and other applicable taxes, which shall be added at the prevailing rate.

4.2 Payment Terms

Invoices are payable within 30 days of the invoice date unless otherwise agreed. The Company reserves the right to:

  • Charge interest on late payments at 8% above the Bank of England base rate per annum (Late Payment of Commercial Debts (Interest) Act 1998)
  • Suspend Services or withhold Deliverables until payment is received
  • Recover reasonable debt collection costs

4.3 Expenses

Unless otherwise agreed, reasonable expenses incurred in providing the Services (including travel, accommodation, and third-party services) will be charged at cost plus 10% administration fee.

5. Intellectual Property Rights

5.1 Pre-Existing IP

Each party retains ownership of its pre-existing intellectual property. The Company retains ownership of its development tools, frameworks, libraries, and methodologies.

5.2 Deliverables

Upon full payment of fees, the Company grants the Client a worldwide, perpetual, non-exclusive, royalty-free license to use the Deliverables for the Client's internal business purposes. Ownership of bespoke custom-developed code created specifically for the Client may transfer upon full payment, subject to the Company's retention of rights to re-use general programming techniques, algorithms, and non-confidential components.

5.3 Third-Party Components

Deliverables may incorporate third-party open-source or commercial components, which are licensed under their respective terms. The Client is responsible for compliance with such licenses.

6. Confidentiality

6.1 Obligations

Each party agrees to:

  • Keep Confidential Information secret and not disclose it without prior written consent
  • Use Confidential Information only for the purposes of the Agreement
  • Protect Confidential Information with the same degree of care as its own confidential information

6.2 Exceptions

Confidentiality obligations do not apply to information that:

  • Is publicly available through no breach of these Terms
  • Was rightfully in possession prior to disclosure
  • Is independently developed without use of Confidential Information
  • Must be disclosed by law or court order (with reasonable notice to the disclosing party)

6.3 Expert Witness Services

For expert witness services, the Company's primary duty is to the court. Confidential information may be disclosed as required in legal proceedings, subject to applicable court rules and disclosure obligations.

7. Data Protection

7.1 GDPR Compliance

Both parties shall comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Where the Company processes personal data on behalf of the Client, a separate Data Processing Agreement will be executed.

7.2 Data Processing

The Company will:

  • Process personal data only on documented instructions from the Client
  • Implement appropriate technical and organisational security measures
  • Assist with data subject rights requests and data breach notifications
  • Delete or return personal data upon termination of Services

8. Warranties and Representations

8.1 Company Warranties

The Company warrants that:

  • Services will be performed with reasonable skill and care
  • It has the right and authority to provide the Services
  • Services will not knowingly infringe third-party intellectual property rights
  • It maintains appropriate professional indemnity insurance

8.2 Client Warranties

The Client warrants that:

  • It has authority to enter into this Agreement
  • All information and materials provided are accurate and lawfully obtained
  • Use of Deliverables will comply with applicable laws

8.3 Disclaimer

Except as expressly stated, all warranties, conditions, and terms (whether express or implied by statute, common law, or otherwise) are excluded to the fullest extent permitted by law. The Company does not warrant that:

  • Services or Deliverables will be error-free or uninterrupted
  • Deliverables will meet specific performance or security requirements unless expressly agreed
  • Software will be compatible with all systems or configurations

9. Limitation of Liability

9.1 Excluded Liability

Nothing in these Terms excludes or limits liability for:

  • Death or personal injury caused by negligence
  • Fraud or fraudulent misrepresentation
  • Breach of statutory rights that cannot be excluded or limited

9.2 Limited Liability

Subject to clause 9.1, the Company's total aggregate liability arising from or in connection with the Agreement (whether in contract, tort (including negligence), breach of statutory duty, or otherwise) shall not exceed the greater of: (a) £100,000, or (b) the total fees paid by the Client in the 12 months preceding the claim.

9.3 Excluded Losses

The Company shall not be liable for:

  • Loss of profits, revenue, business, contracts, or anticipated savings
  • Loss of or corruption to data
  • Loss of goodwill or reputation
  • Any indirect, consequential, or special losses

9.4 Expert Witness Services

For expert witness services, the Company's liability is limited to cases of bad faith or dishonesty, in recognition of expert witness immunity under English law.

10. Term and Termination

10.1 Term

The Agreement commences on the date specified in the Statement of Work or, if none is specified, when Services begin, and continues until completion of Services or earlier termination.

10.2 Termination for Convenience

Either party may terminate the Agreement upon 30 days' written notice. The Client shall pay for all Services performed and expenses incurred up to the termination date, plus reasonable wind-down costs.

10.3 Termination for Breach

Either party may terminate immediately by written notice if the other party:

  • Commits a material breach and fails to remedy it within 14 days of written notice
  • Becomes insolvent, enters administration, or ceases business operations

10.4 Effects of Termination

Upon termination:

  • All outstanding fees become immediately due and payable
  • Each party shall return or destroy Confidential Information
  • Clauses intended to survive termination (including confidentiality, IP, and liability) remain in effect
  • The Company may retain work-in-progress until all fees are paid

11. Indemnification

11.1 Client Indemnity

The Client shall indemnify the Company against claims, losses, and expenses arising from:

  • Client's breach of these Terms
  • Use of Deliverables in breach of applicable laws or third-party rights
  • Content, data, or materials provided by the Client

11.2 Company Indemnity

The Company shall indemnify the Client against third-party claims that Deliverables infringe UK intellectual property rights, provided the Client: (a) promptly notifies the Company; (b) gives sole control of the defence; and (c) provides reasonable assistance. This indemnity does not apply to infringement caused by modification, combination with third-party materials, or use outside the scope of the license.

12. Force Majeure

Neither party shall be liable for failure to perform obligations due to events beyond reasonable control, including (but not limited to) acts of God, war, terrorism, pandemic, government action, internet or utility failures, or natural disasters. If force majeure continues for more than 60 days, either party may terminate the Agreement.

13. General Provisions

13.1 Entire Agreement

These Terms, together with any Statement of Work, proposal, and Data Processing Agreement, constitute the entire agreement and supersede all prior negotiations and agreements. No variation shall be effective unless in writing and signed by both parties.

13.2 Assignment

The Client may not assign or transfer the Agreement without prior written consent. The Company may assign to affiliates or in connection with a merger, acquisition, or business transfer.

13.3 Subcontracting

The Company may engage subcontractors to perform Services, remaining responsible for their performance and ensuring compliance with confidentiality obligations.

13.4 No Partnership

Nothing in these Terms creates a partnership, agency, or employment relationship between the parties.

13.5 Waiver

Failure to exercise any right shall not constitute a waiver of that right.

13.6 Severability

If any provision is found invalid or unenforceable, the remaining provisions shall continue in full force and effect.

13.7 Notices

Notices must be in writing and sent to the addresses specified in the Statement of Work or last known business address. Notices sent by email are deemed received upon transmission during business hours.

13.8 Third-Party Rights

No third party has rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any provision of these Terms.

14. Dispute Resolution

14.1 Negotiation

In the event of any dispute, the parties shall first attempt to resolve it through good faith negotiations between senior management.

14.2 Mediation

If not resolved within 30 days, either party may refer the dispute to mediation under the Centre for Effective Dispute Resolution (CEDR) rules.

14.3 Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales. The parties submit to the exclusive jurisdiction of the English courts, except where expert witness services are provided in other UK jurisdictions, in which case proceedings may be brought in the relevant court.

15. Specific Service Terms

Where specific service types are engaged, additional terms may apply as set out in the relevant Statement of Work or proposal. The Company will specify any service-specific warranties, limitations, or requirements in writing prior to commencing work.

16. Acceptance of Terms

By engaging our Services, making payment, or signing a Statement of Work that references these Terms, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

17. Contact Information

For questions regarding these Terms and Conditions, please contact us at:

Reinvent Systems Ltd
Email: info@reinventsystems.com
Website: www.reinventsystems.com

Contact us

We would love to have a call, email or meet to discuss your requirements.

  • Call us: +44 0800 048 8671
  • Email us: info@reinventsystems.com

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